f.a.q.

SHIPPING

HOW LONG DOES SHIPPING USUALLY TAKE?
Turnaround times vary depending on the product. Most all items are made to order and ship within 10 business days. This is subject to change. Transit times vary depending on carrier used and location.

DO YOU SHIP INTERNATIONALLY?
Yes of course! We suggest DHL.

RETURNS/REFUNDS

 CAN I RETURN MY PRODUCT/GET A REFUND?
Refunds/returns are generally decided on a case by case basis. Refunds/returns must be requested within 48 hours of delivery with photo evidence of the packaging and damaged product. Items must be shipped back within 7 days of delivery. Buyers are responsible for return shipping costs unless the order was incorrect on our end. A restocking fee for material cost and labor time may be issued. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

WHAT IF MY ORDER WAS DAMAGED DURING SHIPPING?
If your order was damaged during shipping, please contact us within 48 hours of delivery with photo evidence of the packaging and damaged product.

ORDER INFO

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If we haven't already shipped your order, then yes, we can fix your address! If we have already shipped it, you may need to contact USPS to redirect the shipment to the correct address or to your local post office for pick-up.

CAN YOU RUSH MY ORDER?
Yes, please contact us before you place your order. 

 CAN I ADD EXTRA CUSTOMIZATION TO MY ORDER? 
Not at this time.
 

PAYMENT

 WHAT KIND OF PAYMENT IS ACCEPTED?
We accept all major credit cards & Shop Pay.

IS YOUR SITE SECURE?
Yes! You pay through Shopify, one of the world’s premier e-commerce hosts. We never even see your credit card number; Shopify just tells us that you’ve paid and we ship you your stuff. 

 

47 Concepts?

 WHAT IS 47 CONCEPTS?
A network to connect all of Riddlim's artistic endeavors. 

Who is Riddlim?

?...

 

Official Documentation

Flow Props Care Guide

Keep your props performing beautifully - for every spin, every session.

General

Storage & Handling

  • ◈ Store in a dry, temperature-stable environment away from humidity and condensation.
  • ◈ Avoid prolonged exposure to direct sunlight, extreme heat, or freezing temperatures -- these degrade both materials and adhesives over time.
  • ◈ Inspect regularly for cracks, loose hardware, frayed cords, or exposed wiring before each use.
  • ◈ Never leave props in hot cars or damp bags -- heat and moisture are your props' biggest enemies.
  • ◈ Transport using a padded bag or protective sleeve whenever possible to prevent impact damage.
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Cleaning

3D-Printed Parts

1

Use the included melamine foam sponge to clean all 3D-printed components. This is the recommended and safest method.

2

Dampen the sponge slightly before use -- just enough moisture to activate it. Never saturate.

3

Gently wipe any dirt or residue from the surface using light motions. Avoid scrubbing aggressively.

4

Allow parts to air dry completely before reassembling or storing.

Grip Care

Grip Material Guide

GlowGrip

Clean using the melamine foam sponge method. When cleaning, minimize moisture between the grip lines to preserve texture and adhesion.

⚠ UV Sensitive

DeathGrip

Clean extremely gently with a slightly damp microfiber cloth (not included). Do not rub or press firmly -- the material is delicate under friction.

⚠ UV Sensitive

LizardGrip

Clean with a slightly damp microfiber cloth. More UV-resistant than other grips -- but less sun exposure is always better for extending grip life.

⚑

UV Exposure Warning: Both GlowGrip and DeathGrip are sensitive to prolonged sun exposure. Over time, both the adhesive bond and grip material will weaken with excessive UV contact. LizardGrip offers better UV resistance, but limiting all grip exposure will significantly extend their lifespan.

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Support

Something Broke?

🔨

We've Got You Covered

We do our best to ensure the structural stability of every prop we make. Sometimes - due to manufacturing variance or the inevitable demands of flow practice - something may fail. Please reach out to us directly and we will make it right. Your props should keep up with you.

Have fun - and don't whack anyone!